Criteria & Metrics


The Performance Excellence in Electricity Renewal™ (PEER) is an opportunity for power systems to gain competitive advantage by differentiating their performances and demonstrating meaningful outcomes. In the process, the metrics serve as a tool to accelerate transformation in the marketplace.

By looking at power systems across four outcome categories — Enabling Customer Action, Operational EfficiencyReliability, Power Quality and Safety, and Energy Efficiency and Environment — PEER allows all stakeholders to both evaluate and set the standard for system performance that best meets customers’ needs.



As information becomes more readily available, customers are becoming more engaged in their purchasing and consumption – including electricity use. With increased demand and stress on the grid forecasted, customer engagement will be essential to achieving an improved electricity system. The intent of this category is to assess customer participation as a resource in grid improvements and enable private investment and innovation. The criteria in this category address customer care services, protection, participation and incentives.



Consumers expect high-quality service from their electricity provider at competitive rates. The intent of this category is to assess spending practices and assist in the identification and elimination of wasteful spending through performance benchmarks. The criteria in this category address electricity costs, microgrid contribution, general operation expenses, capital spending or investment, and indirect costs.


To ensure that the quality of power and the safety of the public are not compromised in the quest for ever-cheaper energy, power reliability must be examined. The intent of this category is to assess the quality of power delivery and reduce negative impacts on the customer. The criteria in this category address power quality, supply availability, sustained and momentary interruptions, microgrid capabilities, and safety.



Environmental responsibility is increasingly becoming an expectation for both companies and consumers in all sectors. The intent of this category is to assess the environmental impact of electricity generation and transmission and encourage the adoption of clean energy. The criteria in this category address energy efficiency, air emissions, resource use, renewable energy credits, and power delivery impacts.



As a demonstration of the PEER Energy Efficiency and Environment category, six of the criteria that are publicly available through EIA were used to illustrate the transparency that this system can bring to evaluating electricity generation.


The subject of state performance was chosen because of its importance to the national discourse on electricity and the manner in which the program reveals surprising disparity between expectations and the actual results. The map highlights each state's score and five exceptional performers:




Each state is assessed based on the generation within their state. Several states import significant amounts of electricity that could impact their overall performance but is not included in this ranking.


Power suppliers and policy makers can use this program to make more informed evaluations of performance and provide a better case for investment. By expanding this program to specific electricity supply organizations, customers can make more informed choices about their energy supply and use.


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